What should recall notices include?

• A. Inform clients who may have received affected products and provide alternatives.
• B. The business address and contact hours.
• C. Marketing strategies for product lines.
• D. A list of all products in stock.

Answer: (A)

Recall notices must promptly alert clients who may have received the affected products and provide safe alternatives. The emphasis is on client safety and clear next steps: identify the affected product or lot, explain the risk, tell clients exactly what to do (stop using the product, return or dispose of it, and how to obtain a replacement or refund), and provide how to contact the business with any questions and a timeline for taking action. Details like the business address and hours, marketing plans, or a full list of in-stock products aren’t the focus of a recall notice and don’t address the safety action required.